The Executive Commissioner, Technical Service, Nigerian Communication Commission (NCC), Mr Ubale Maska, on Tuesday called for collaboration with the Central Bank Nigeria (CBN), and other banks to fight electronic banking fraud.
Maska, who was represented by Mr Fidelix Onah, the Director, Technical Standards and Network Integrity of the commission made the call at a one day workshop with the theme: “Electronic Banking Fraud in Nigeria- Challenges and Way Forward” in Port Harcourt, Rivers State capital.
He said that NCC would collaborate with CBN and other banks to tackle the issue of electronic banking fraud in the country.
“When banks brought complaints of various electronic fraud on customers’ accounts, then CBN brought the issue up in a meeting with the commission, we saw the need to collaborate with CBN in fighting against electronic fraud by the fraudsters.
“NCC and CBN agreed together to form a committee that looked into the matter and saw some shortfalls that would be addressed to tackle some challenges that make the consumers to be trapped by the fraudsters.
“One of the conclusions was to create a consumers awareness campaign to let the public know how to avoid the tricks of these fraudsters,” he said.
Principal Fraud Consultant, Mr Adewale Banjoko, said that NCC and CBN should have processes and laws to know their workers’ profile to make sure they did not share consumers important information to the fraudsters.
“There should be thorough check on know your staff as well as know your customers because some fraudsters get their information through some workers in offices and from commissions.
“There should be serious punishable laws guiding the banks and telecommunications to punish any person who shares consumers’ information to fraudsters.
“There should be thorough investigations to trace and track fraudsters who are caught in such act,” he said.
Banjoko said that most frauds were also carried out in business outlets through SIM swaps and SIM registrations by customers who use pictures of different people while registering their SIMs.
He called on NCC to provide an alternative means for subscribers to report their challenges when they noticed network failure on their mobile phones for days to make sure they tracked any act of fraud on their information.
The Head of Operations, Guarantee Trust Bank (GTB), Mrs Tosin Kanu, said that banks needed collaboration from NCC to tackle the issue of SIM swap facing the consumers.
Kanu said that banks were facing the challenge of customers complain of fraudsters sending massages to their phones on BVN and other massages that made them victims of fraudsters.
She called on NCC to put in place measures that would help to curb electronic fraud in the country.